Scan is just an empty page

Hi,

Came across Paperwork today. Seems like it has all the features I need.

Went to test it out, scanner started all seems good. However, the document appears blank after the scan.

I checked the image file and the resulting image is just a thin white line.

Setup:

  • Windows 10
  • Canon TR4650 (Wireless)

Any ideas on what could be wrong?

Updated drivers, rebooted PC and printer, still same result. Seems as if data isn’t being stored to the image properly?

Let me know if I can upload logs or anything to help at all.

Hello,

There is an automated bug report feature integrated in Paperwork: hamburger menu → “Report a bug”. You can reproduce this bug and then use this feature. It will automatically send me the logs.

Another option is to try with IronScanner. It would also help completing the scanner database.

Hi,

Tired Ironscanner, unfortunately the installer just extracts the files and then nothing happens.

Just sent in a bug report. Looking through the logs it does mention the size being 2550 x 1 pixels. So something is off there.

Hope the report helps.

It’s fixed.

I had a quick look at the bug report. No obvious issue in the logs. I’m not sure what’s wrong yet.

Just sent through a scan via IronScanner. Saw some errors and same result, just a blank page.

I’ve fixed the error.

Can you download again IronScanner and retry please ?

Just downloaded the latest IronScanner and sent a new report through. Still not seeing a scan.

Yep, but in the logs I can see that it goes a little bit further.

Up to now, your scanner driver did some fairly acceptable calls, but Libinsane didn’t handle them properly. But now, it’s acting like a drunk baboon, writing first the BMP header and then asking to write the end of the image before the beginning (… come to think of it, nothing really that unusual when it comes to scanner drivers I guess … :upside_down_face:).

I have some theory as to why it’s acting like that. I would like to try something.
Would you mind re-downloading IronScanner and trying again please ?
This time, I’m guessing that you will get an image, but it may be quite weird.

Haha I completely understand drivers are a pain.

But this time we have some success. I saw a preview image in the scan test and uploaded a new report. (Should be a scan of a magazine)

Actually a better result than what I expected ! :slight_smile:

Unfortunately your drunk baboon has reversed the page left<->right …

This is going to be tricky to fix. I’ll see what I can do and keep you updated.

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Can you re-download IronScanner and try again please ?

Hi sorry for the delay,

Just sent another report image still seems flipped from the test.

This is going to be too annoying to get right by back-and-forth as we are doing right now. Also I have this weird drunk baboon behavior on none of my scanners, so even if we get it right, we are at risk of regressions later.

I’ve found a Canon TR-4600 for cheap on leboncoin.fr. It will take a few days to arrive at my home, and probably another few days before I can get this change right.

If we are lucky, I may be able to integrate it in my hardware test bench too (only scanners that can remain on 24/7 / that don’t go to sleep after a while can be on this bench at the moment).

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Hello,

I’ve got the scanner. I tested it with Windows 10 and Windows 11, directly connected using USB or by Wifi. Unfortunately, all my scans are OK (no mirror effect like yours).

I’m using the drivers that comes from Microsoft (Control Panel → devices (printer & scanner) → “add device”).

@Defaultsound , by chance, do you remember exactly how you installed your scanner drivers ?