Problems with installation on Windows 11 Pro

Paperwork
1

I just received a new PC today and it is pre-installed with Windows 11 Pro. (I also run Paperwork successfully on a very old Windows 10 machine and two systems running Debian 12. Data is stored locally on each machine and synchronized using Onedrive (on Windows) and abraunegg’s OneDrive on the linux machines.

I installed the latest version on the Windows 11 machine today after downloading the installer from the (Paperwork - Personal document management made fast and easy - OpenPaperwork) download area.

After the installation has completed, attempting to run the application results in the cursor indicating its loading and then … nothing.

There is no indication in Task Manager of any app running.

The first time I tried, I found an entry in Task Manager for the GTK Interface loading, but it has not appeared again.

The PC is equipped with a AMD Ryzen 7 5825U with Radeon Graphics and 32GB of memory.

Can anyone suggest a way to resolve this issue, please?

2

Woops, sorry, my bad.
I did a change in some fairly low-level code and didn’t test it on Windows.

It’s fixed. Build is on its way. Once the build is done, you can just uninstall and reinstall Paperwork. The installer always fetch the latest build.

3

Sorry for the late response.

That worked a charm!

Thankyou!

1 Like
4

I used paperwork for three years now. On my new laptop (windows 11 home) I installed and reinstalled the program now several times with the same result as described before. After the installation has completed, the cursor indicates the program is loading for a second but nothing happens. Any suggestions why this is still happening?

5

There were some issues with a previous version of the installer. Please make sure to uninstall Paperwork, re-download the latest installer, and then reinstall Paperwork.

If that doesn’t work, I’m going to need Paperwork’s log files. You can find them in c:\users\<your login>\.local\share\paperwork2\openpaperwork\logs (.local is hidden ; you have to make hidden elements visible). You can then send them to me to jflesch@openpaper.work.

6

In your Paperwork logs, there is:

PermissionError: [Errno 13] Permission denied: 'C:/Users/<your user>/.config/paperwork2.conf'

It matches the bug caused by the old installer. Try deleting C:/Users/<your user>/.config entirely and restarting Paperwork. It is also hidden (like .local). Once Paperwork is working again, you will have to reconfigure it.