I can't start [Log encoding issue]

Paperwork
,
1

Hi,
I installed Paperwork on Windows 11, but I can’t start the application after installation.
I get errors. The log file is here

Thanks for your help.

2

Hello,

The bug you’re having was fixed in September 2024.
Can you try uninstalling and reinstall Paperwork please ? The installer will automatically fetch the latest version of Paperwork.

Note to myself:

2.021458 [ERROR ] [openpaperwork_core.logs.print ] === UNCAUGHT EXCEPTION ===
Traceback (most recent call last):
  File "C:/msys64/ucrt64/lib/python3.12/site-packages/openpaperwork_gtk/gtk_init.py", line 89, in _on_activate
  File "C:/msys64/ucrt64/lib/python3.12/site-packages/openpaperwork_core/__init__.py", line 413, in call_all
  File "C:/msys64/ucrt64/lib/python3.12/site-packages/paperwork_gtk/shortcuts/page/copy_text.py", line 30, in on_gtk_initialized
  File "C:/msys64/ucrt64/lib/python3.12/site-packages/openpaperwork_core/__init__.py", line 413, in call_all
  File "C:/msys64/ucrt64/lib/python3.12/site-packages/paperwork_gtk/shortcutswin/__init__.py", line 59, in app_shortcut_add
  File "C:/msys64/ucrt64/lib/python3.12/site-packages/paperwork_gtk/shortcutswin/__init__.py", line 65, in shortcut_help_add
  File "C:/msys64/ucrt64/lib/python3.12/logging/__init__.py", line 1539, in info
  File "C:/msys64/ucrt64/lib/python3.12/logging/__init__.py", line 1684, in _log
  File "C:/msys64/ucrt64/lib/python3.12/logging/__init__.py", line 1700, in handle
  File "C:/msys64/ucrt64/lib/python3.12/logging/__init__.py", line 1762, in callHandlers
  File "C:/msys64/ucrt64/lib/python3.12/logging/__init__.py", line 1028, in handle
  File "C:/msys64/ucrt64/lib/python3.12/site-packages/openpaperwork_core/logs/print.py", line 51, in emit
  File "C:/msys64/ucrt64/lib/python3.12/encodings/cp1251.py", line 19, in encode
UnicodeEncodeError: 'charmap' codec can't encode character '\xe4' in position 97: character maps to <undefined>
2.022671 [ERROR ] [openpaperwork_core.logs.print ] ==========================

Best regards,

3

Unfortunately, nothing has changed. After a complete uninstallation and installation into a new folder, everything repeated. This window appears very quickly.

shot_250311_084640
shot_250311_084640632×347 74.7 KB

4

Additional information.
Windows 11. Locale - Ukrainian. Location - Germany.

5

While it looks similar, this is actually another error. Looks like it wasn’t able to define some keyboard shortcut.

Can you send me the logs again please ?

(you can send them to me automatically by using the button “Bericht”)

6

All logs you can find here.
https://mega.nz/folder/GfhHwLKQ#dXl7cEnJ7l0-gNEMtVuJUA

1 Like
7

Unfortunately, I cannot send the logs using the button because the error window appears for half a second and then immediately closes without responding to any buttons. I can to take a screenshot only on the 5 attempt.
On another computer with Windows 10 and a German locale, everything works fine.

8

I’m confused. The error looks exactly the same as before.

Can you tell me which exact version of Paperwork you use please ? (visible on the home screen and in the dialog “about” ; it’s a bit long but I need the full version)

9

By the way, the installer was updated a while ago. It may be worth redownloading it before reinstalling if you haven’t done so yet.

10

I can’t start the app. I get installer from the openpaper.work before installation.
But, the information from the exe file: 2.2.5post372

I think, I have a problem with codepage 1251 and special symbol, may be in path.

11

I tried the version 2.2.5-385. The same results.

12

I’ve added some extra traces which hopefully should help me debug this issue. Can you give it another try and send me the logs again please ?

13

OK, got it. Seems that I made a mixup between UnicodeEncodeError and UnicodeDecodeError. It’s fixed now. Can you give it another try please ?

14

done.

  • full deinstalled
  • got new installer version from the site.
  • install.
  • start
  • get error.

New screenshot and logs you can get from the same page on mega.nz

15

I’ve made another change. Can you try again please ?
(sorry for the multiple tries, but unfortunately I’m unable to reproduce this problem on my side, so I’m fixing using your logs)

16

Hi.
I tried reinstalling the app again. Everything works now. Hooray!

I’m also a software developer, and I often experience the same thing — I can’t reproduce the error that occurs for the client.

1 Like
17

Perfect then. Thanks you for your patience and help :slight_smile: